RETURNS & REFUNDS POLICY

We want you to feel good about your UNFAZED purchase. If something isn’t right, we’re here to help.

15-DAY RETURNS

We accept return requests within 15 days of delivery.

To be eligible for a return, products must be unused, unopened, and in their original packaging. Proof of purchase or your order number may be required.

For hygiene and safety reasons, opened or used skincare products cannot be returned, unless the product arrived damaged, defective, or incorrect.

HOW TO START A RETURN

To request a return, please contact us at business@myunfazed.com with:

• Your order number

• The item(s) you would like to return

• The reason for your return

Please do not send products back without contacting us first. Returns sent without prior approval may not be accepted.

RETURN SHIPPING

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service, as UNFAZED cannot be responsible for returns lost in transit.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Include your order number and clear photos of the product and packaging so we can review the issue.

If approved, we will arrange a replacement or refund at no additional cost to you.

REFUNDS

Once your return has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

NON-RETURNABLE ITEMS

We cannot accept returns for:

• Opened or used skincare products

• Items returned more than 30 days after delivery

• Gift cards

• Items marked as final sale

• Products not purchased directly from UNFAZED

Products purchased from another retailer must be returned according to that retailer’s return policy.

PROMOTIONAL SETS & BUNDLES

If a product was purchased as part of a set, bundle, or promotional offer, the complete set may need to be returned in order to receive a full refund.

If only part of a qualifying promotion is returned, the refund amount may be adjusted to reflect the promotional pricing of the remaining items.

ORDER CANCELLATIONS

If you need to cancel or change an order, please contact us as soon as possible.

We cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

CONTACT US

For questions about returns or refunds, please contact:

UNFAZED Customer Care
Business@myunfazed.com

We’ll do our best to make things right.